Terms of Service
Last updated: June 26, 2026
These Terms of Service ("Terms") govern your access to and use of the website at omnigriddigital.ca (the "Site") and the services provided by OmniGrid Digital ("OmniGrid Digital," "we," "us," or "our"). By accessing the Site, requesting a quote, or engaging us for services, you ("you" or the "Client") agree to these Terms.
Contents
- Acceptance
- Our services
- Eligibility
- Proposals & quotes
- Pricing & payment
- Ad spend
- Subscriptions & cancellation
- Client responsibilities
- Website ownership & IP
- No guarantee of results
- Third-party platforms
- Refunds
- Confidentiality
- Disclaimer of warranties
- Limitation of liability
- Indemnification
- Termination
- Governing law
- Changes to terms
- Contact
1. Acceptance of Terms
By using the Site or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Site or our services. Where we enter into a separate written agreement, proposal, or statement of work with you, that document governs the specific engagement and these Terms apply to the extent they are not inconsistent with it.
2. Our Services
OmniGrid Digital provides digital marketing services to local businesses, including website design and development, search engine optimization (SEO) and generative-engine optimization (GEO), and the setup and management of paid advertising campaigns across platforms such as Google, Meta (Facebook/Instagram), and TikTok. The specific services, deliverables, and timelines for your engagement will be described in your selected plan, proposal, or statement of work.
3. Eligibility
You must be at least the age of majority in your province or territory and have the authority to enter into a binding agreement on behalf of yourself or the business you represent. By engaging us, you represent that you meet these requirements.
4. Proposals & Quotes
Any quote, proposal, or pricing we provide is an estimate based on the information available at the time and is valid for the period stated. Work begins once you accept a proposal or plan and, where applicable, make the required initial payment. Changes to the scope of work may affect pricing and timelines.
5. Pricing & Payment
Our current pricing is published on the Site and may include one-time fees and recurring monthly fees, in Canadian dollars (CAD) unless otherwise stated:
- One-time projects (such as website builds) are billed as described in the applicable plan or proposal. We may require payment in full or a deposit before work begins.
- Monthly plans are billed on a recurring basis in advance. Fees do not include advertising spend (see Section 6).
Unless otherwise agreed, invoices are due on receipt. Applicable taxes (such as HST) will be added where required. We reserve the right to suspend services or withhold deliverables for overdue accounts, and to change our pricing for future billing periods on reasonable notice.
6. Advertising Spend
Our management fees are separate from advertising spend. Where you run paid campaigns, the advertising budget ("ad spend") is paid by you directly to the relevant platform (Google, Meta, TikTok, or others) using your own billing account, unless we agree otherwise in writing. You are solely responsible for your ad spend and for any charges billed by those platforms. We are not responsible for changes in platform pricing, billing errors, or account actions taken by the platforms.
7. Subscriptions, Billing & Cancellation
Monthly plans continue until cancelled. We do not require long-term contracts unless agreed separately. You may cancel a monthly plan by providing notice as described in your plan or proposal (and at least before your next billing date, unless otherwise stated). Cancellation stops future billing; fees already paid for the current period are generally non-refundable, and any work completed up to the cancellation date remains payable. You may upgrade or downgrade your plan, with changes applying from the next billing cycle.
8. Client Responsibilities
To deliver our services effectively, we rely on your timely cooperation. You agree to:
- Provide accurate information and any content, branding, or materials we reasonably need
- Grant necessary access to your accounts (such as advertising, analytics, hosting, or domain accounts)
- Review and approve deliverables within a reasonable time
- Ensure that any materials you provide do not infringe the rights of others and comply with applicable laws and platform policies
- Maintain your own accounts in good standing with third-party platforms
Delays caused by missing materials, approvals, or access may affect timelines and are not our responsibility.
9. Website Ownership & Intellectual Property
Upon full payment for a completed website project, you own the final website deliverables we create specifically for you, consistent with our "100% client ownership" commitment. We may retain ownership of, and reuse, any pre-existing tools, code libraries, frameworks, templates, and know-how used to build your project, and we grant you a licence to use these as part of your deliverables. Third-party components (such as fonts, plugins, stock assets, or platform features) remain subject to their own licences. You grant us a non-exclusive right to display work we have produced for you in our portfolio and marketing materials, unless you ask us in writing not to.
The Site itself, including our name, logo, text, and design, is owned by OmniGrid Digital and protected by intellectual property laws. You may not copy, reproduce, or reuse our content without permission.
10. No Guarantee of Results
Digital marketing results depend on many factors outside our control, including your market, budget, offer, competition, and the policies and algorithms of third-party platforms. While we use professional methods and aim to maximize your return, we do not and cannot guarantee any specific outcome, ranking, traffic level, lead volume, conversion rate, or return on ad spend. Any examples, statistics, or past results shown on the Site are illustrative and are not a promise of future performance.
11. Third-Party Platforms
Our services depend on third-party platforms such as Google, Meta, and TikTok. Your use of those platforms is subject to their own terms and policies. We are not responsible for platform outages, policy changes, account suspensions, ad disapprovals, or other actions taken by these third parties. You are responsible for complying with the terms of any platform used in connection with your campaigns.
12. Refunds
Because our services involve dedicated time and customized work, fees are generally non-refundable except as required by law or as expressly stated in your plan or proposal. If you believe there has been an error in billing, contact us and we will work with you in good faith to resolve it.
13. Confidentiality
Each party may receive confidential information from the other in the course of an engagement. Both parties agree to keep such information confidential and to use it only for the purpose of the engagement, except where disclosure is required by law. This obligation continues after the engagement ends.
14. Disclaimer of Warranties
The Site and our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site or services will be uninterrupted, error-free, or secure.
15. Limitation of Liability
To the fullest extent permitted by law, OmniGrid Digital and its owners and personnel will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Site or our services. To the extent we are found liable, our total aggregate liability for any claim will not exceed the amount you paid to us for the specific services giving rise to the claim in the three (3) months before the claim arose. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.
16. Indemnification
You agree to indemnify and hold harmless OmniGrid Digital and its owners and personnel from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site or services, your content or materials, or your violation of any law or third-party rights.
17. Termination
We may suspend or terminate your access to the Site or services, with or without notice, if you breach these Terms, fail to pay amounts owing, or use our services in a way that is unlawful or harmful. Either party may end an ongoing engagement as described in the applicable plan or proposal. Provisions that by their nature should survive termination (including ownership, confidentiality, disclaimers, limitation of liability, and indemnification) will continue to apply.
18. Governing Law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law principles. You agree that the courts located in Toronto, Ontario will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or our services, subject to any non-waivable rights you may have under applicable consumer protection law.
19. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site or services after changes take effect constitutes acceptance of the updated Terms.
20. Contact
Questions about these Terms can be directed to:
OmniGrid Digital
Toronto, Ontario, Canada
Email: zaink@omnigriddigital.ca